Global Privacy Policy
Effective date: April 21, 2026
VoltPay AI, Inc., a Delaware corporation with its principal offices at 390 NE 191st St STE 8061, Miami, FL 33179, United States (“VoltPay,” “us,” “we,” or “our”) operates the voltpay.ai website (the “Site”) and provides global contractor payroll and related services (the “Services”), which are available through the Site.
VoltPay has developed a global privacy program under which we offer the same high standards of privacy protection regardless of where you are located. When we refer to VoltPay, we mean the VoltPay entity with which you have an agreement, if applicable.
This Privacy Policy informs you of how information about you is collected, used, and disclosed by us.
This Privacy Policy forms part of our Terms of Service. Unless otherwise defined in this Privacy Policy, capitalized terms used herein have the same meanings as in our Terms of Service.
Scope of Application
This Privacy Policy applies to the following individuals:
- Visitors of the Site with whom VoltPay does not have a contractual relationship
- Clients who use our Services, including client beneficial owners or representatives
- Contractors who receive payments through our platform
- Suppliers who provide products or services to VoltPay
- Prospects
- Recipients of VoltPay’s marketing materials or communications
- Participants of webinars, conferences, trade events, surveys, and similar activities
By using our Site and/or Services, or engaging with VoltPay in any way, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information Collection
VoltPay collects and stores information about you. This information can be used on its own or in combination with other information to identify you (“Personal Information”). Below are the categories of Personal Information that we may collect and use.
| Category | Description |
|---|---|
| Contact | Information we use to contact you, including name, physical addresses, email addresses, and phone numbers |
| Identification | Information we use to identify you, including full name, government-issued ID, tax ID, passport, date of birth, and selfie |
| Financial | Information about your financial accounts, including bank account details and payment card details |
| Transactional | Information about the transactions you carry out and payments to and from your accounts with us, including amounts, dates, and payment methods |
| Contractual | Information about the products or services we provide to you |
| Locational | Information about where you are, including country and IP address, derived from your device or internet connection |
| Usage | Information about your use of our Services and Site, including metadata, logs, and actions on the VoltPay platform |
| Technical | Information about the devices and technology you use, including IP address, login data, browser type and version, timezone, and operating system |
| Communications | Information from communications between us, including call recordings, support messages, and communication metadata |
| Professional | Information about your professional career and educational background, including current and past positions, degrees, and qualifications |
| Public and Third-Party Records | Information about you that is publicly available or that we receive from other companies, such as credit reference or fraud protection agencies |
| Consents | Any permissions, consents, or preferences that you provide to us |
| Biometric Data | To verify your identity and prevent fraud, we may collect a photo of you (selfie) along with government-issued identification and use facial recognition technology to match them |
| Other Special Categories | Race, religion, ethnicity, where required by law or where inadvertently processed, such as when data appears on a government ID |
| Other Information | Any other information you choose to provide to us through available channels, surveys, or other interactions with our Site and/or Services |
Data protection laws do not consider anonymized data to be Personal Information, as all identifiers have been irreversibly removed. VoltPay may collect and use anonymized and non-Personal Information to analyze the effectiveness of our Services and to improve them. We may collect non-Personal Information through the Services, the Site, and through cookies.
Sources of Your Personal Information
We may collect Personal Information about you or your businesses from any of these sources:
- Directly from you when you use our Services, complete a contact form, request marketing communications, participate in surveys, or contact us
- From your use of our platform, including profile and usage data when you interact with our Site and/or Services, such as security details, browser settings, marketing choices, and device data
- Through cookies and tracking technologies while you use our website or applications, as described in our Cookie Policy
- From third parties, including:
- Companies, business partners, or individuals that introduce you to us
- Business partners, service providers, sub-contractors, advertising networks, analytics providers, search information providers, fraud protection services, and payment service providers who help us authenticate your identity, improve our Services, promote our Services, and protect our business
- Social networks and other technology providers (for instance, when you click on one of our advertisements)
- Public information sources, such as national company registries
- Market researchers
- Government, law enforcement agencies, authorities, and regulatory bodies
Cookie Use
Please refer to our Cookie Policy for more information about how we use cookies and similar tracking technologies.
Information Use
Below are the ways we may use your Personal Information, together with the applicable legal basis where required under data protection law.
| Purpose | Legal Basis | Applicable Individuals |
|---|---|---|
| Managing the contractual relationship to provide you with our Services | Performance of the contract; Legal obligation | Clients, Contractors, Suppliers |
| Improving our business by enhancing services, developing new offerings, analyzing usage patterns, and growing our business | Performance of a contract; Legitimate interest | Visitors, Clients, Contractors, Suppliers, Prospects |
| Secure access to our Services, including identity verification prior to granting access | Performance of the contract; Legitimate interest; Legal obligation; Consent | Clients, Contractors |
| Marketing and event communications, including invitations to events, surveys, personalized content, and advertising campaigns | Consent; Legitimate interest | Visitors, Clients, Prospects, Event participants |
| Protecting the security and integrity of VoltPay, our Site, and our Services, including identity verification, fraud detection, anti-money laundering, and security threat prevention | Legal obligation; Public interest; Performance of the contract; Legitimate interest | Visitors, Clients, Contractors, Suppliers, Prospects |
| Communicating with you about our Site and Services, including notifications, updates, customer support, and troubleshooting | Performance of the contract; Legitimate interest | Visitors, Clients, Contractors, Prospects |
| Managing our business operations, including delivering products and services, managing payments, fees, charges, and debt collection | Performance of the contract; Legitimate interest | Clients, Contractors, Suppliers |
| Meeting legal, regulatory, and tax reporting obligations | Legal obligation | Clients, Contractors, Suppliers |
In cases where we need to process personal data for the performance of the contract with you or as required by law and you refuse to provide your information, we may not be able to perform the contract and consequently may not be able to provide certain services to you.
Communications
We may contact you with newsletters and other marketing information that may be of interest to you. You may opt out of receiving any or all marketing communications by following the unsubscribe link or instructions in any email we send, or by contacting us. Please note that we may still send you transactional, administrative, or product update messages related to the Services even after you have opted out of marketing communications.
Information Sharing with Third Parties
We will only share your information with the third parties listed below for the purposes described in the “Information Use” section above, unless otherwise noted at the point of collection. We do not sell or trade any personal information to third parties.
- Our clients to whom you provide services (for contractors)
- Trusted third-party agents, partners, suppliers, and service providers who assist us in providing the Services, including website hosts, data hosts, cloud software providers, IT providers, identity verification providers (such as Persona), customer support providers, payment processors (such as Bridge.xyz and Stripe), financial institutions, financial advisors, legal advisors, auditors, and insurance companies. These partners are required by law and contract to keep your Personal Information confidential.
- Government or public agencies, law enforcement authorities, regulators, or any other entity with legal authority, if required or permitted by law or legal process, or if we believe such action is necessary to comply with the law, protect the security or integrity of our business, or protect the safety of our users or the public
- Acquirers of our business, in the event of a merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets
- De-identified and aggregated data may be shared in public reports containing anonymized, aggregate statistics
- VoltPay affiliates, who may use your Personal Information in a manner consistent with this Privacy Policy
- Third-party advertising partners, such as social networks, to perform marketing activities and deliver targeted advertisements based on your interests
- When you provide your consent to share your information
Automated Decision Making and Profiling
VoltPay does not make decisions based solely on automated processing of your personal information, including profiling, that produce legal effects or similarly significant impacts on individuals. All decisions related to the provision of our services and data processing are made with human involvement, ensuring that your rights and interests are protected.
AI Processing
VoltPay uses artificial intelligence (AI) to enhance business and user-related operations, including customer support, fraud detection, operational optimization, and conversational workflows.
VoltPay does not use users’ personal data to train or develop AI models. However, VoltPay may use anonymized and aggregated platform usage data (data that does not directly or indirectly identify you) to improve our AI systems. All AI-driven data processing is conducted in strict compliance with applicable data protection laws and this Privacy Policy.
VoltPay maintains a strong commitment to the fairness, accuracy, bias mitigation, non-discrimination, and security of its AI technologies. We maintain human-in-the-loop protocols where AI systems are regularly monitored, tested, and subject to human oversight.
For more information, please see our AI Terms and Conditions.
Retention of Your Personal Information
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, consistent with applicable law. This retention period allows us to comply with our legal obligations, resolve disputes, enforce our agreements, and conduct research.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, as well as the purposes for which we process it and whether we can achieve those purposes through other means.
Security
The security of your Personal Information is important to us. We implement suitable measures to safeguard the information you entrust to us, preventing its loss, misuse, unauthorized access or disclosure, alteration, and destruction, addressing threats from both external and internal sources. We control access to your personal data on a need-to-know basis. Authorized individuals process your personal data solely based on our explicit instructions and are bound by confidentiality obligations.
If you have selected a password or other login credentials that grant access to the VoltPay platform, it is your responsibility to maintain the confidentiality of this information. You should not share your password or login credentials with any other individual.
Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of the Personal Information we have collected from you. If you become aware of any breach of security or privacy, please contact us immediately at dpo@voltpay.ai.
International Transfer
Information collected while you use the Site and/or Services, including your Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we may transfer the information, including your Personal Information, to the United States and process it there. To provide adequate protection for data transfers, we have contractual arrangements with our subsidiaries, affiliates, and business partners in respect of such transfers.
By utilizing our Site and/or Services, you authorize the international transfer of your data to the United States, where we are based, and to other locations where we and/or our service providers operate.
Third-Party Advertising, Links, and Content
Our Site may contain links to other sites that are not operated by us. We allow third parties, including advertising networks and other advertising service providers, to collect information about your online activities through cookies, pixels, local storage, and other technologies. These third parties may use this information to display advertisements on our Site and elsewhere online, tailored to your interests, preferences, and characteristics.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
We process advertising-related information only with your consent or when it aligns with our legitimate interest in tailoring our marketing communications. You have the right to object to the use of your personal data for direct marketing purposes, including targeted advertising, at any time.
Children’s Privacy
Our Site and Services are not directed at individuals under the age of 18. We do not knowingly collect Personal Information from children. If we learn that we have inadvertently collected Personal Information from a child under 18, we will promptly take steps to delete such information.
Your Rights
Under applicable privacy regulations, you may have some or all of the following rights with respect to your Personal Information:
- To obtain a copy of your Personal Information together with information about how it is processed
- To rectify inaccurate Personal Information
- To erase your Personal Information in limited circumstances where it is no longer necessary for the purposes for which it was collected
- To restrict processing of your Personal Information
- To object to the processing of your Personal Information where we rely on a legitimate interest
- To object to decisions based solely on automated processing or profiling
- To obtain a portable copy of your Personal Information, or to have a copy transferred to a third-party controller
- To withdraw your consent at any time where you have provided it for the collection, processing, and transfer of your Personal Information
In addition, you have the right to lodge a complaint with a supervisory authority for data protection.
To exercise these rights, please contact us at dpo@voltpay.ai.
We may ask you for additional data to confirm your identity and for security purposes before disclosing information. If you would like to submit a request on behalf of another individual, you may do so by providing proof of authorization. We reserve the right to charge a fee where permitted by law. We may also decline to process requests that jeopardize the privacy of others, are excessive, or would require actions not permissible under applicable laws.
Changes to This Privacy Policy
This Privacy Policy is effective as of the date specified at the top and will remain in effect except with respect to any changes in its provisions, which will be effective immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time. Your continued use of the Services after we post any modifications constitutes your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy. We encourage you to review this Privacy Policy periodically.
Region-Specific Privacy Terms
VoltPay is a global company and our approach to privacy compliance is a global one. No matter where you are located, whether in the United States, the European Economic Area (EEA), the United Kingdom (UK), Latin America, or the Asia-Pacific region, we remain committed to abiding by all applicable data protection laws.
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what Personal Information we collect, the right to request deletion, the right to opt out of the sale or sharing of your Personal Information, and the right to non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at dpo@voltpay.ai.
European Economic Area and United Kingdom Residents (GDPR)
If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, as described in the “Your Rights” section above. Our Data Protection Officer can be contacted at dpo@voltpay.ai.
Other Jurisdictions
For residents of other jurisdictions with applicable data protection laws, including Brazil (LGPD), Canada (PIPEDA), Australia (Privacy Act), and others, VoltPay will comply with applicable local requirements. Please contact us at dpo@voltpay.ai for jurisdiction-specific inquiries.
Questions or Concerns
If you have questions or concerns regarding privacy using our Services, please contact us at: dpo@voltpay.ai